Warranty/Guarantee
Guarantee/Warranty Information for MiniSplitMatt
At MiniSplitMatt, we stand behind the quality of our installations and the products we use. We are committed to providing our customers with reliable and efficient mini-split systems along with exceptional service. Here are the details of our guarantees and warranties:
1. Satisfaction Guarantee: We guarantee your satisfaction with our services. If you are not completely satisfied with the installation process, we commit to making it right. Contact us within 30 days of installation, and we will address your concerns at no additional cost.
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2. Manufacturer’s Warranty: All mini-split systems installed by MiniSplitMatt come with a 10-year manufacturer's warranty that covers defects in materials and workmanship under normal use and maintenance conditions. This warranty is provided directly by the manufacturer and requires product registration.
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3. Labor Warranty: In addition to the manufacturer’s warranty, MiniSplitMatt provides a 1-year labor warranty on all installations. This warranty covers any issues related to the installation work performed by our technicians.
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4. Extended Service Plans: For continued peace of mind, we offer extended service plans that include annual maintenance, priority service, and repairs at discounted rates. These plans help extend the life of your mini-split system and ensure it operates at peak efficiency.
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5. Emergency Service: Should your system experience a breakdown, we offer emergency service to address urgent issues promptly. Our team is available to ensure your system is back up and running as quickly as possible.
6. Claims Process: To make a warranty claim, please contact us directly at [Your Phone Number] or via email at [Your Email]. Provide your name, address, the date of installation, and a description of the issue. We will coordinate with you to inspect the system and carry out necessary repairs or replacements in accordance with the warranty terms.
Contact Us: For more information about our guarantees and warranties or to discuss your specific needs, please contact us. We are here to help ensure your mini-split system provides years of comfortable and reliable service.